Privacy Policy for Elite Service Search
Last Updated: November 13, 2023
1. Introduction
1.1 Elite Service Search (hereinafter referred to as "we," "us," or "our") is committed to protecting the privacy and personal information of its users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our service search contracting website (hereinafter referred to as "the Website").
2. Information We Collect
2.1 We may collect the following types of information:
Personal Information: Information that can be used to identify you, including your name, email address, phone number, and other contact details.
Social security number: (if you are a service professional who wishes to participate on the Elite Service Search Platform in the United States, and you are selected for a background check)
Payment Information: Credit or debit card (or other financial information such as digital payment accounts)
More about payment card information: Although users can submit payment information to pay for a service through the Services, we do not receive this information itself. Payment information is transmitted directly to our payment card processing vendor.
Service-related Information: Information about the services you seek or provide through the Website.
Commercial Information: Records of services purchased or considered (including information provided as part of the Services e.g., information about your home, such as the number of bedrooms, the types of appliances, and the instructions for servicing your home)
Other purchasing consumer histories and tendencies (including ratings and reviews).
Inferences and Customer Profiles: Information about your preferences and household characteristics. Information about your buying behaviors or tendencies. Information you provide voluntarily via surveys, ratings, or reviews included in our Services.
Internet Activity Information: Browsing and search history on our Services. Information about how you interact with our Services and ads.
Geolocation Data: Approximate location inferred from IP address or interaction with geo targeted ads. Precise location of service professionals by using global positioning system (GPS) information.
Audio and Visual Information: Recorded customer service calls. Photos you give us.
Professional or Employment-Related Information
We may collect the following if you choose to provide them: Work experience, Skills, LinkedIn/Professional profiles. Any other information you provide regarding your background
(This section applies only to Elite Service Search Contractors and Service Providers).
Legally Protected Characteristics
We may collect the following if you choose to provide them: Gender, Date of birth.
Sensitive Personal Information
We may collect the following if you choose to provide them: Precise geolocation, a consumer’s social security, driver’s license, state identification card, or passport number, a consumer’s account log‐in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account
the contents of a consumer’s mail, email, and text messages, unless the business is the intended recipient of the communication.
(Sensitive Personal Information is only used for legally permitted purposes).
Log Data: Information about your usage of the Website, including your IP address, browser type, and access times.
Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on the Website. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1 We may use your information for the following purposes:
- To provide and maintain our services.
- To personalize your experience on the Website.
- To help us better understand your needs and preferences to provide consistent, personalized services.
- To communicate with you about your service requests or provider listings.
- To improve our services and develop new features.
- To monitor and analyze usage patterns and trends.
- To send you important notifications and updates.
- To communicate with you and send you information about our products, Services, and promotions.
If you provide information about your home to request a quote for a service, we may post your first name, the initial of your last name, the type of service requested, your zip code and region, the number of service providers requested, the date of your booking or quote request, your requested service date, and any description of the requested service or service instructions that you provide on the Services.
Verify the identity of Elite Service Search Contractors and Service Providers.
Process your application for consideration to participate as an Elite Contractors and Service Provider.
TopProtect the security or integrity of our Services and our business, including by protecting against, detecting, or investigating malicious, deceptive, fraudulent, or illegal activity.
To comply with legal obligations.
4. How We Share Your Information
4.1 We may share your information with:
Service Providers: We may share your information with Service Providers to facilitate your service requests. Service Providers assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services and internal networks.
Service Seekers: We may share your information with Service Seekers to help them find the services they need.
Legal Authorities: We may disclose your information when required by law or in response to legal requests.
5. Data Security
5.1 The security and confidentiality of your Personal Information is important to us. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Services. Please note that despite our reasonable efforts, no security measure is perfect or impenetrable, therefore we cannot guarantee the absolute security of your Personal Information.
6. Your Choices
6.1 You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to your personal information.
Deletion: You can request the deletion of your personal information.
Opt-Out: You can opt-out of marketing communications at any time.You may opt out of marketing emails by clicking the “unsubscribe” link at the bottom of emails we send or by sending an email to contact@eliteservicesearch.com.
7. Changes to this Privacy Policy
7.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will indicate the date of the last update.
8. Contact Us
8.1 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@eliteservicesearch.com.